Privacy Policy

Jackie’s Coaching LLC d/b/a The Family RESET Way

Effective Date: June 5, 2026
Last Updated: June 5, 2026

Jackie’s Coaching LLC, doing business as The Family RESET Way (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase digital products, download materials, enroll in courses or coaching programs, participate in communities or live events, receive emails or text messages, submit forms, interact with our content, or otherwise use our products or services.

This Privacy Policy applies to familyresetway.com, our digital products, downloadable materials, online courses, coaching programs, memberships, communities, workshops, live trainings, recordings, emails, SMS/text messages, checkout pages, forms, and any other websites, platforms, pages, products, or services owned or operated by Jackie’s Coaching LLC.

By using our website or Services, you agree to this Privacy Policy. If you do not agree, please do not use our website, purchase our products, submit information, or participate in our Services.

1. Important Notice About Our Services

The Family RESET Way provides educational, coaching, spiritual formation, marriage, parenting, relational, emotional-awareness, and family-culture resources.

Our Services may include Christian faith-based teaching, biblical reflection, prayer, marriage and parenting education, emotional-awareness tools, relationship-repair resources, courses, digital downloads, workbooks, live trainings, group coaching, communities, and related resources.

Our Services are not therapy, psychotherapy, counseling, mental health treatment, medical care, legal advice, financial advice, or crisis support. We do not provide diagnosis, treatment, psychological evaluation, medical advice, legal advice, or emergency services.

Because our Services may involve marriage, parenting, family, emotional, spiritual, or coaching-related information, you should carefully consider what information you choose to share with us.

Do not submit private, sensitive, medical, mental health, legal, child-safety, domestic violence, or crisis-related information through our website, forms, communities, coaching programs, or messages unless you understand and accept how that information may be collected, processed, stored, and disclosed under this Privacy Policy.

If you or someone in your household is experiencing abuse, domestic violence, coercive control, threats, self-harm, suicidal thoughts, child endangerment, addiction crisis, medical emergency, or immediate danger, do not rely on our Services. Contact emergency services, a licensed professional, a domestic violence hotline, a crisis line, law enforcement, or another appropriate professional resource.

2. Information We Collect

We may collect personal information directly from you, automatically through technology, from third-party platforms, and from service providers.

The information we collect depends on how you interact with us.

A. Identity and Contact Information

We may collect:

Name
Email address
Mailing address
Phone number
Billing contact information
Account username or profile information
Business, church, ministry, or organization name, if provided
Social media handle, if you interact with us there

B. Purchase, Payment, and Transaction Information

When you purchase a product or service, we may collect:

Product or service purchased
Order number
Purchase date
Payment status
Billing address
Refund history
Chargeback or dispute history
Subscription or payment-plan status
Download/access history
Tax-related information where required

We generally do not store complete credit card numbers. Payment information is typically processed by third-party payment processors, such as Stripe, PayPal, Shopify, ThriveCart, Kajabi, or another checkout provider we may use.

C. Account, Course, Membership, and Download Information

If you create an account, enroll in a course, download a product, or access a membership or community, we may collect:

Login information
Course enrollment
Course progress
Download links used
Files accessed
Pages viewed
Membership status
Community participation
Assignment or worksheet submissions
Comments, questions, replies, or posts
Access logs used to protect our content and enforce our Terms

D. Coaching, Intake, Reflection, and Sensitive Personal Information

Because our Services involve family, marriage, parenting, emotions, faith, identity, communication, and relationship repair, you may voluntarily provide sensitive information through forms, coaching intake questionnaires, applications, worksheets, surveys, emails, private messages, community posts, live-call participation, prayer requests, testimonials, or coaching conversations.

This may include information about:

Marriage or relationship struggles
Parenting concerns
Family conflict
Communication patterns
Emotional responses
Spiritual beliefs or faith practices
Prayer requests
Shame, identity, forgiveness, repentance, or surrender reflections
Personal goals
Family-culture challenges
Coaching needs
Household dynamics
Stories about your spouse, co-parent, children, family, church, or community

Please do not submit information about another person unless you have the right to do so.

We do not request or require highly sensitive medical, clinical mental-health, legal, domestic violence, child-protection, or emergency information. If you choose to share such information, we will handle it according to this Privacy Policy, but our Services are not a confidential therapy, medical, legal, or crisis-support relationship.

E. Communications Information

We may collect information when you communicate with us, including:

Emails
Contact-form submissions
Customer-support requests
SMS/text messages
Direct messages
Social media messages
Survey responses
Feedback
Reviews
Testimonials
Questions submitted for live calls, courses, or coaching programs

F. Testimonials, Reviews, and User Content

If you submit a testimonial, review, comment, post, success story, screenshot, message, or other content, we may collect and store that content.

We will not knowingly publish your private marriage, parenting, family, emotional, spiritual, or coaching information for marketing purposes without permission. Public or voluntarily posted content may be visible to others depending on where you post it.

G. Audio, Video, Image, and Recording Information

If you attend live calls, workshops, webinars, group coaching sessions, office hours, or events, we may collect:

Name
Voice
Image
Video participation
Chat messages
Questions
Comments
Screenshots or replay content
Attendance and participation records

Some events may be recorded. If you do not want to appear in a recording, keep your camera off, change your display name, avoid participating in chat, or choose not to attend live.

H. Technical, Device, and Usage Information

When you visit our website or use our Services, we may automatically collect:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Links clicked
Date and time of visit
General location information
Cookie identifiers
Session activity
Email open and click data
Ad or campaign attribution data
Checkout, download, and access logs

I. Cookies, Pixels, Analytics, and Advertising Information

We may use cookies, pixels, tags, beacons, and similar technologies to:

Make the website function
Remember preferences
Secure accounts
Manage checkout
Deliver digital products
Measure website traffic
Understand user behavior
Improve sales pages and funnels
Track email performance
Retarget visitors with ads
Measure advertising effectiveness
Prevent fraud or unauthorized access

These technologies may be provided by third parties such as Google, Meta/Facebook, Pinterest, TikTok, YouTube, email platforms, course platforms, payment processors, analytics providers, or advertising networks.

J. SMS/Text Message Information

If you opt in to receive text messages, we may collect:

Phone number
Consent records
Opt-in source
Message history
Delivery status
Opt-out status
HELP/STOP responses
Engagement with SMS campaigns

Consent to receive marketing text messages is not required as a condition of purchase.

3. How We Collect Information

We collect information in the following ways:

A. Directly From You

You may provide information when you:

Visit our website
Fill out a form
Join an email list
Purchase a digital product
Download a free resource
Enroll in a course or coaching program
Create an account
Join a community
Submit a coaching application
Complete a worksheet or intake form
Attend a live call
Ask a question
Request customer support
Send an email or text message
Submit a testimonial or review
Participate in a survey, promotion, or launch

B. Automatically Through Technology

We may automatically collect information through cookies, pixels, analytics tools, email tracking, checkout tools, platform logs, and similar technologies.

C. From Third-Party Platforms and Service Providers

We may receive information from:

Payment processors
Checkout platforms
Course platforms
Email marketing platforms
SMS providers
Scheduling tools
Video-conferencing tools
Community platforms
Analytics providers
Advertising platforms
Social media platforms
Customer-support tools
Affiliate or referral platforms
Fraud-prevention tools

D. From Public Sources

If you interact with us publicly, such as through social media, public comments, public reviews, or public posts, we may collect information you make publicly available.

4. How We Use Information

We may use personal information for the following purposes:

A. To Provide Our Products and Services

We use information to:

Operate our website
Process purchases
Deliver digital downloads
Create and manage accounts
Provide access to courses, communities, memberships, and programs
Send order confirmations and receipts
Provide coaching, educational, and spiritual formation resources
Respond to inquiries
Provide customer support
Manage live calls, events, replays, and recordings
Administer worksheets, applications, surveys, and program participation

B. To Communicate With You

We use information to:

Respond to emails, forms, and messages
Send transactional emails
Send account notices
Send billing or payment-plan reminders
Send program updates
Send download links
Send course reminders
Send legal or policy updates
Send customer-service messages

C. For Email Marketing

If you opt in or purchase from us where permitted by law, we may send:

Newsletters
Educational content
Free resources
Product updates
Launch announcements
Promotional offers
Program invitations
Faith-based encouragement
Marriage and parenting resources

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at hello@familyresetway.com.

Even if you unsubscribe from marketing emails, we may still send transactional, administrative, legal, billing, or service-related communications.

D. For SMS/Text Messaging

If you opt in to SMS/text messages, we may send:

Promotional text messages
Transactional text messages
Program reminders
Event reminders
Launch updates
Customer-support messages
Educational or informational messages

You may opt out by replying STOP, CANCEL, UNSUBSCRIBE, END, QUIT, or another reasonable message indicating that you no longer wish to receive texts. For help, reply HELP or contact hello@familyresetway.com.

E. To Personalize and Improve Our Services

We may use information to:

Understand what resources are helpful
Improve our website and sales pages
Improve courses and digital products
Analyze user behavior
Customize content
Improve customer experience
Develop new products and programs
Evaluate program engagement
Improve coaching resources and community support

F. For Advertising and Analytics

We may use information to:

Measure website traffic
Track ad performance
Understand marketing campaigns
Retarget website visitors
Create lookalike or similar audiences where permitted
Measure conversions
Improve launch strategy
Prevent duplicate or irrelevant advertising

G. To Protect Our Business, Content, and Legal Rights

We may use information to:

Enforce our Terms of Use
Protect our copyrights and digital products
Investigate unauthorized sharing, copying, reselling, or misuse
Detect fraud
Prevent chargeback abuse
Secure accounts
Monitor download/access abuse
Protect our intellectual property
Respond to legal claims
Comply with law
Maintain business records

H. For Safety, Legal, and Compliance Purposes

We may use information to:

Comply with legal obligations
Respond to subpoenas, court orders, or lawful requests
Cooperate with law enforcement where required
Protect the rights, safety, and property of our users, our company, or others
Address suspected fraud, abuse, security incidents, unlawful activity, or violations of our policies
Maintain required tax, accounting, and business records

5. Sensitive Information, Coaching Information, and Consumer Health Data

Some information you voluntarily provide may be sensitive because it relates to marriage, parenting, family relationships, emotions, spiritual beliefs, personal growth, or coaching needs.

We collect and use such information only for purposes such as:

Providing the Services you request
Reviewing coaching applications
Supporting course or program participation
Responding to your questions
Facilitating coaching, educational, or spiritual formation resources
Operating communities or live calls
Improving our Services
Complying with legal obligations
Protecting safety and legal rights

We do not use sensitive coaching information to make medical diagnoses, provide therapy, provide clinical treatment, or provide emergency support.

Where information you provide may be considered “consumer health data,” “sensitive personal information,” “special category data,” or similar under applicable privacy laws, we will handle it according to applicable law.

We do not sell consumer health data.

We do not knowingly share private coaching, marriage, parenting, family, emotional, spiritual, or sensitive intake information for targeted advertising.

We may share such information only as needed to provide the Services, operate our business, comply with law, protect rights and safety, or with your permission.

6. HIPAA Notice

We are not a healthcare provider, therapist, counselor, medical practice, health plan, or healthcare clearinghouse.

Our Services are educational, coaching-based, and faith-based. In most cases, information you share with us is not protected health information under HIPAA.

Please do not use our Services to submit medical records, clinical mental-health records, diagnosis information, emergency information, or crisis-support requests.

7. How We Share Information

We do not sell your personal information for money.

We may share personal information with the following categories of recipients.

A. Service Providers and Contractors

We may share information with companies that help us operate our business, including:

Website hosts
Course platforms
Checkout platforms
Payment processors
Email marketing platforms
SMS/text providers
Customer-support tools
Scheduling tools
Video-conferencing platforms
Community platforms
Cloud storage providers
Analytics providers
Advertising platforms
Affiliate or referral tools
Fraud-prevention providers
Professional service providers
IT and security providers

These service providers may use information only as permitted by their agreements with us and applicable law.

B. Payment Processors

Payments are processed by third-party payment processors. We may share purchase and billing information with those processors to complete transactions, prevent fraud, process refunds, manage subscriptions or payment plans, and respond to disputes.

C. Course, Community, and Coaching Platforms

If you enroll in a course, program, membership, or community, your information may be shared with platforms that host or deliver those Services.

D. Email and SMS Providers

If you subscribe, purchase, or opt in, we may share your email address or phone number with email and SMS providers to send transactional, marketing, educational, or program-related communications.

E. Analytics and Advertising Providers

We may share certain website, cookie, pixel, device, and usage information with analytics and advertising providers to measure performance, improve marketing, and deliver relevant ads.

Some privacy laws define targeted advertising, cross-context behavioral advertising, or use of third-party advertising cookies as “sharing” or “selling” personal information, even when no money changes hands. Where required, we will provide a way to opt out.

F. Professional Advisors

We may share information with attorneys, accountants, bookkeepers, consultants, insurance providers, auditors, and other professional advisors.

G. Legal, Safety, and Compliance Recipients

We may disclose information when we believe it is necessary to:

Comply with law
Respond to lawful requests
Enforce our Terms
Protect our intellectual property
Protect safety
Prevent fraud or abuse
Investigate unauthorized use of our content
Respond to legal claims
Protect our rights, users, business, or others

H. Business Transfers

If we sell, transfer, merge, reorganize, finance, or otherwise change all or part of our business, we may share or transfer information as part of that transaction.

I. With Your Consent

We may share information with your consent or at your direction.

8. Cookies, Pixels, Analytics, and Similar Technologies

We may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

Types of Technologies We May Use

Strictly Necessary Cookies: Needed for website operation, checkout, account login, security, fraud prevention, and digital-product delivery.

Functional Cookies: Help remember preferences and improve user experience.

Analytics Cookies: Help us understand website traffic, page performance, email engagement, and user behavior.

Advertising or Targeting Cookies/Pixels: Help us measure campaigns, retarget visitors, and show relevant ads.

Email Tracking Technologies: Help us understand whether emails are opened, clicked, or delivered.

Third-Party Tools

We may use tools such as:

Google Analytics
Google Ads
Meta/Facebook Pixel
Pinterest Tag
TikTok Pixel
YouTube or video embeds
Email marketing platforms
SMS platforms
Checkout platforms
Course platforms
Affiliate or referral tracking tools

This list may change as our business changes.

Cookie Choices

You can manage cookies through your browser settings. You may also be able to manage cookie preferences through our cookie banner or privacy settings link, if available.

Disabling cookies may affect website functionality, checkout, login, course access, download delivery, or user experience.

Do Not Track and Global Privacy Control

Some browsers send “Do Not Track” signals. Because there is no uniform industry standard, our website may not respond to all “Do Not Track” signals.

Where required by law, we will honor recognized opt-out preference signals, such as Global Privacy Control, for browsers or devices where such signals are enabled.

9. Email Marketing

We may send marketing emails if you opt in, request a resource, purchase from us, enroll in a program, or otherwise engage with us in a way that permits email communication under applicable law.

Marketing emails may include:

Newsletters
Educational resources
Faith-based encouragement
Family RESET content
Marriage and parenting resources
Product offers
Launch announcements
Program invitations
Promotions

You can unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email or contacting us at hello@familyresetway.com.

We may still send transactional, administrative, legal, billing, purchase, refund, account, course, or service-related emails after you unsubscribe from marketing emails.

10. SMS/Text Message Privacy

If you opt in to receive SMS/text messages, we may use your phone number to send recurring automated and non-automated marketing, promotional, transactional, and informational text messages.

Consent to marketing text messages is not required as a condition of purchase.

Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, QUIT, or any other reasonable message indicating that you no longer wish to receive texts. After opting out, you may receive one final confirmation message.

For help, reply HELP or contact hello@familyresetway.com.

11. Digital Products, Download Tracking, and Copyright Protection

Because we sell and deliver digital products, downloadable materials, courses, recordings, and related content, we may collect and use information related to:

Purchases
Download links
Access dates
IP addresses
Device information
Course access
File delivery
Account login
Payment status
Refund requests
Chargebacks
License violations
Unauthorized sharing, copying, resale, uploading, or distribution

We use this information to deliver your purchase, provide customer support, prevent fraud, protect our copyrights, enforce our Terms, investigate misuse, and defend our legal rights.

12. Communities, User Content, and Public Posts

If you participate in a community, group, forum, comment section, membership area, group coaching environment, or live chat, the information you share may be visible to us and to other participants.

Community participation is not confidential therapy, counseling, legal advice, pastoral counseling, or crisis support.

Although we may establish community rules that prohibit members from sharing others’ private information outside the community, we cannot guarantee that other participants will keep information private.

Do not share information in a community that you would not want other participants to see.

We may moderate, remove, store, review, or use community content as needed to operate the community, enforce rules, protect users, protect our business, comply with law, and improve our Services.

13. Live Calls, Recordings, and Replays

Some Services may include live calls, webinars, workshops, trainings, group coaching sessions, Q&A sessions, office hours, or other live events.

These events may be recorded unless we state otherwise.

Recordings may include your name, voice, image, questions, comments, chat messages, or other participation.

We may use recordings to:

Provide replays to enrolled participants
Operate the program
Improve our Services
Train our team
Maintain business records
Protect legal rights
Create internal resources

We will make reasonable efforts not to publicly disclose sensitive personal stories without permission.

If you do not want to appear in a recording, keep your camera off, change your display name, avoid participating in chat, or choose not to attend live.

14. Testimonials, Reviews, and Success Stories

We may collect testimonials, reviews, feedback, comments, screenshots, or success stories.

We will not use your name, image, likeness, private story, screenshot, review, or testimonial in marketing materials unless you provide permission or voluntarily post the content in a way that clearly allows public use.

Testimonials, examples, stories, or reviews are not guarantees of results.

We do not knowingly publish private marriage, parenting, family, emotional, spiritual, or coaching information for marketing purposes without express permission.

15. Artificial Intelligence Tools

We may use artificial intelligence tools or automated technologies to support ordinary business operations, such as drafting internal notes, organizing information, improving customer support, analyzing non-sensitive trends, creating marketing drafts, or improving educational resources.

We do not intentionally use private coaching, marriage, parenting, family, emotional, spiritual, intake, or sensitive personal information to train public artificial intelligence models.

We may use AI-enabled business tools that process information on our behalf, subject to applicable privacy, security, and contractual protections.

You should not submit our paid digital products, private materials, coaching content, course materials, or copyrighted resources into public AI tools in violation of our Terms.

16. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention depends on the type of information, why we collected it, legal requirements, business needs, tax/accounting obligations, dispute risk, and whether we need the information to enforce our Terms or protect our rights.

General Retention Guidelines

Category Typical Retention Purchase, payment, tax, and transaction records as long as needed for tax, accounting, refund, chargeback, and legal purposes account and course access records as long as your account is active and for a reasonable period afterward Digital download/access logs as long as needed to deliver products, support customers, prevent misuse, and protect intellectual property Email marketing records until you unsubscribe or request deletion, subject to suppression-list and legal needs SMS consent and opt-out recordsAs long as needed to document consent and comply with law coaching forms, applications, worksheets, and private submissions as long as needed to provide services, maintain records, resolve disputes, and comply with law community posts and user contentAs long as the community, program, or account exists, or as needed for legal/business purposes recordings and replays as long as needed for program access, business, legal, or educational purposes, customer-support messages as long as needed to resolve issues and maintain business records. Analytics and cookie data depending on the tool used and our settings legal, dispute, copyright, fraud, and charge back records as long as needed to protect legal rights.

When information is no longer needed, we may delete, de-identify, aggregate, or anonymize it.

17. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

Password-protected systems
Secure third-party platforms
Limited access to personal information
Payment processing through third-party processors
Secure account tools
Business email protections
Vendor review where appropriate
Internal policies and procedures

However, no website, platform, email system, payment processor, course platform, or method of electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account login, password, download links, and private access information confidential.

18. Your Privacy Choices

Depending on where you live and the laws that apply, you may have rights to:

Know what personal information we collect
Access personal information
Correct inaccurate information
Delete personal information
Opt out of certain uses of personal information
Opt out of sale or sharing of personal information
Opt out of targeted advertising
Limit use or disclosure of sensitive personal information
Withdraw consent
Request data portability
Object to certain processing
Restrict certain processing
Appeal a privacy-rights decision where required by law

To exercise privacy rights, contact us at:

hello@familyresetway.com

Please include:

Your name
Email address associated with your account or purchase
The right you want to exercise
Enough information for us to verify your identity and locate your records

We may need to verify your identity before fulfilling your request. We may deny, limit, or decline a request where permitted by law, such as when we need to keep information for legal, tax, accounting, security, fraud-prevention, dispute, intellectual-property, or contract-enforcement reasons.

We will not discriminate against you for exercising privacy rights.

19. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.

Even if we are not currently legally required to comply with every California privacy-law requirement, we provide this section for transparency.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Category Examples Identifiers: Name, email address, phone number, mailing address, IP address, account identifiers, customer records information, billing information, purchase records, contact details, commercial information, products purchased, order history, refund history, payment-plan or subscription status, internet or electronic activity, website visits, pages viewed, links clicked, downloads accessed, email engagement, approximate geolocation, general location inferred from IP address, audio, electronic, visual, or similar information, live-call recordings, webinar participation, voice, image, chat, replay content, professional or organizational information, business, church, ministry, or organization name if provided, inferences, preferences, interests, product engagement, likely educational needs, sensitive personal information, information you voluntarily provide about family, marriage, parenting, emotions, faith, coaching needs, or similar sensitive topics.

Sources of Personal Information

We collect information from:

You
Your device or browser
Cookies and tracking technologies
Payment processors
Course and community platforms
Email and SMS providers
Analytics and advertising platforms
Social media platforms
Service providers
Public posts or public interactions

Purposes for Collection

We collect information for the purposes described in this Privacy Policy, including:

Providing Services
Processing purchases
Delivering digital products
Managing accounts
Communicating with you
Marketing
Analytics
Advertising
Customer support
Security and fraud prevention
Copyright and Terms enforcement
Legal compliance
Business operations

Disclosure of Personal Information

We may disclose personal information to service providers, contractors, payment processors, course platforms, email/SMS providers, analytics providers, advertising providers, professional advisors, legal authorities, and business-transfer recipients as described in this Privacy Policy.

Sale or Sharing of Personal Information

We do not sell personal information for money.

However, some uses of advertising cookies, pixels, analytics tools, retargeting tools, or similar technologies may be considered “sharing” or “sale” under California law.

Where required, you may opt out by using our cookie settings, enabling Global Privacy Control, or contacting us at hello@familyresetway.com.

Sensitive Personal Information

We do not use sensitive personal information for purposes other than those reasonably expected by an average person using our Services, providing requested Services, protecting safety and security, legal compliance, and other permitted purposes.

We do not knowingly use private coaching, marriage, parenting, family, emotional, spiritual, or intake information for targeted advertising.

California Rights

California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share
Access specific pieces of personal information
Delete personal information
Correct inaccurate personal information
Opt out of sale or sharing
Limit use and disclosure of sensitive personal information
Not be discriminated against for exercising privacy rights

To exercise these rights, contact hello@familyresetway.com.

Authorized Agents

You may designate an authorized agent to submit a privacy request on your behalf where permitted by law. We may require proof of authorization and verification of your identity.

Minors

Our Services are intended for adults. We do not knowingly sell or share personal information of individuals under 16.

20. Washington Consumer Health Data Notice

This section applies where Washington’s My Health My Data Act or similar consumer health data laws apply.

Although our Services are educational and coaching-based, not healthcare or therapy, some information you voluntarily provide may be considered consumer health data under certain laws if it relates to physical or mental health, wellness, emotional well-being, family needs, or similar topics.

Categories of Consumer Health Data We May Collect

Depending on what you choose to share, we may collect:

Coaching goals
Emotional-awareness reflections
Family or parenting concerns
Marriage or relationship concerns
Spiritual formation or prayer requests
Wellness-related reflections
Program applications
Intake-form responses
Course worksheet responses
Community posts or questions
Live-call participation
Private messages or customer-support communications

Sources of Consumer Health Data

We collect this information directly from you when you submit it through forms, emails, applications, coaching interactions, worksheets, surveys, communities, live calls, or messages.

Purposes for Collection and Use

We may collect and use consumer health data to:

Provide the Services you request
Review applications
Support program participation
Respond to your questions
Provide coaching, educational, and spiritual formation resources
Operate communities and live calls
Improve our Services
Maintain business records
Comply with law
Protect rights, safety, and security

Sharing of Consumer Health Data

We may share consumer health data only as needed with:

Service providers that help us operate our Services
Course, community, email, SMS, scheduling, or video platforms
Professional advisors
Legal or safety authorities where required or permitted by law
Other recipients with your consent or direction

We do not sell consumer health data.

We do not use private consumer health data for targeted advertising.

Your Rights

Where applicable, you may have the right to:

Confirm whether we collect, share, or sell consumer health data
Access consumer health data
Delete consumer health data
Withdraw consent
Request a list of third parties or affiliates with whom we shared consumer health data
Appeal a decision where required by law

To exercise these rights, contact hello@familyresetway.com.

21. Other U.S. State Privacy Rights

Residents of certain states may have privacy rights under state privacy laws.

Depending on your state and whether the law applies to us, you may have rights to:

Access personal information
Correct personal information
Delete personal information
Obtain a copy of personal information
Opt out of targeted advertising
Opt out of sale of personal information
Opt out of profiling that produces legal or similarly significant effects
Appeal a denied request

To exercise these rights, contact hello@familyresetway.com.

22. EU/UK Privacy Notice

This section applies to individuals located in the European Economic Area, United Kingdom, or Switzerland where applicable data-protection laws apply.

Controller

Jackie’s Coaching LLC d/b/a The Family RESET Way is generally the controller of personal data collected through our website and Services.

Legal Bases for Processing

We may process personal data under the following legal bases:

Purpose legal basis providing purchased products or services performance of contract processing payments and orders performance of contract; legal obligation responding to inquiries legitimate interests; consent where applicable. Sending marketing emails, consent or legitimate interests, depending on law, sending SMS marketing, consent operating courses, communities, and coaching programs. Performance of contract; legitimate interests, improving services, legitimate interests, analytics and advertising, consent where required; legitimate interests where permitted, legal compliance, legal obligation, protecting rights, security, and intellectual property, legitimate interests; legal obligation, processing sensitive information voluntarily submitted by you, explicit consent where required; provision of requested services; other lawful bases where applicable.

Special Category Data

Some information you voluntarily submit may be considered special category data, such as information about religious beliefs, health-related concerns, or sensitive family/emotional matters.

Please do not submit special category data unless you understand and consent to our processing of that information for the purposes described in this Privacy Policy.

EU/UK Rights

Depending on applicable law, you may have the right to:

Access personal data
Correct personal data
Delete personal data
Restrict processing
Object to processing
Withdraw consent
Data portability
Lodge a complaint with a supervisory authority

To exercise these rights, contact hello@familyresetway.com.

International Transfers

We are based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate.

Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses or other lawful transfer mechanisms.

23. Children’s Privacy

Our Services are intended for adults who are at least 18 years old or the age of legal majority in their jurisdiction.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us at hello@familyresetway.com.

Although our Services discuss parenting and family life, they are intended for adult parents, spouses, caregivers, ministry leaders, and adult users.

24. Third-Party Links and Platforms

Our website, emails, digital products, courses, communities, or materials may include links to third-party websites, platforms, tools, videos, resources, or services.

We are not responsible for the privacy practices, content, security, policies, or terms of third parties.

Your use of third-party platforms may be governed by their own privacy policies and terms.

25. Affiliate Links and Recommendations

We may recommend books, tools, software, platforms, ministries, resources, or products. Some links may be affiliate links, meaning we may receive compensation if you purchase through those links.

If we use affiliate links, we will make reasonable efforts to disclose that relationship where required.

Third-party purchases are subject to the third party’s own privacy policies, terms, refund policies, and data practices.

26. Social Media

If you interact with us on social media, the platform may collect and process your information according to its own privacy policy.

Public comments, messages, tags, likes, shares, reviews, and other interactions may be visible to others.

We may view, respond to, save, or use public social media interactions for customer service, marketing, business, legal, or community purposes.

27. Data Breach and Security Incidents

If we become aware of a security incident affecting your personal information, we will take reasonable steps to investigate, respond, mitigate harm, and notify affected individuals or authorities where required by law.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will revise the “Last Updated” date above.

We may also provide notice through our website, email, account area, checkout page, or other reasonable means where appropriate.

Your continued use of our Services after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy.

29. Contact Us

If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at:

Jackie’s Coaching LLC
Doing business as The Family RESET Way
Website: familyresetway.com
Email: hello@familyresetway.com
Mailing Address: PO Box 257, Olympia, WA 98507
Phone: +1 (425) 459-9186