Terms & Conditions
TERMS OF USE AND DIGITAL PRODUCT LICENSE
Effective Date: 06/05/2026
Last Updated: 06/05/2026
These Terms of Use and Digital Product License (“Terms”) are a legally binding agreement between you (“you,” “your,” “user,” “client,” “student,” or “customer”) and Jackie’s Coaching LLC, doing business as The Family RESET Way (“Company,” “we,” “us,” or “our”).
These Terms govern your access to and use of our website, digital products, downloadable materials, online courses, coaching programs, communities, workshops, live trainings, recordings, emails, text messages, and other products or services made available by us, including through www.familyresetway.com and any other websites, platforms, or pages owned or operated by us from time to time.
By accessing our website, purchasing a product, creating an account, checking a box at checkout, downloading a file, joining a course or community, participating in a coaching program, or otherwise using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any applicable product-specific terms, refund policy, or checkout terms.
If you do not agree to these Terms, do not access, purchase, download, or use our products or services.
1. DEFINITIONS
For purposes of these Terms:
“Services” means our website, digital products, downloadable materials, courses, coaching programs, memberships, communities, live events, recorded trainings, email content, SMS/text content, and any other content, product, or service offered by us.
“Digital Products” means any downloadable, viewable, streamable, or electronically delivered product, including PDFs, guides, worksheets, workbooks, templates, videos, audio recordings, prayers, scripts, slides, lesson materials, course content, replays, digital books, frameworks, bonus materials, and other educational resources.
“Content” means all text, graphics, images, videos, audios, downloads, frameworks, curriculum, course materials, exercises, methods, processes, written materials, designs, branding, trade names, trademarks, logos, and other materials provided by us.
“Family RESET Materials” means all materials, teachings, frameworks, concepts, tools, lessons, exercises, prompts, prayers, guides, scripts, and content associated with The Family RESET Way, the RESET Method, the REPAIR Process, Love Is Not Magic, and any related products, programs, or services.
“User Content” means any content, information, stories, testimonials, comments, questions, posts, messages, files, feedback, reviews, or other materials that you submit, upload, share, or provide to us or through our Services.
2. ELIGIBILITY
You must be at least eighteen (18) years old or the age of legal majority in your jurisdiction, whichever is greater, to purchase or use our Services.
By using our Services, you represent and warrant that:
1. You are legally able to enter into these Terms;
2. The information you provide to us is true, accurate, current, and complete;
3. You will use our Services only for lawful purposes; and
4. You will comply with these Terms and all applicable laws.
We do not knowingly collect personal information from children under the age of 13. Our Services are intended for adults, parents, spouses, caregivers, ministry leaders, and other adult users.
3. NATURE OF OUR SERVICES
Jackie’s Coaching LLC provides educational, coaching, spiritual formation, marriage, parenting, relational, emotional-awareness, and family-culture resources.
Our Services may include, but are not limited to:
1. Digital downloads;
2. Online courses;
3. Coaching programs;
4. Group coaching;
5. Workshops;
6. Live trainings;
7. Community discussions;
8. Recorded lessons;
9. Workbooks and worksheets;
10. Email resources;
11. SMS/text resources;
12. Faith-based teaching and reflection tools;
13. Marriage and parenting education;
14. Emotional-awareness and relationship-repair tools; and
15. Other educational or coaching resources.
Our Services are intended to provide educational, spiritual, and coaching support. They are not a substitute for licensed professional care where such care is needed.
4. NOT THERAPY, MEDICAL CARE, LEGAL ADVICE, OR CRISIS SUPPORT
Our Services are not therapy, psychotherapy, counseling, mental health treatment, medical care, legal advice, financial advice, or crisis intervention.
We are not providing diagnosis, treatment, psychological evaluation, medical advice, legal advice, or emergency support. Nothing in our Services should be interpreted as a substitute for professional advice from a licensed physician, psychologist, therapist, counselor, attorney, financial advisor, clergy member, or other qualified professional.
You are solely responsible for your decisions, relationships, parenting choices, spiritual practices, and actions.
If you or someone in your household is experiencing abuse, domestic violence, coercive control, threats, self-harm, suicidal thoughts, child endangerment, addiction crisis, medical emergency, or any immediate danger, do not rely on our Services. Contact emergency services, a licensed professional, a domestic violence hotline, a crisis line, law enforcement, or another appropriate professional resource.
Our Services are not designed to address emergency situations or to replace individualized support from trained professionals.
5. FAITH-BASED CONTENT
Some of our Services include Christian faith-based teaching, biblical reflection, prayer, spiritual formation, and references to Jesus Christ, Scripture, surrender, repentance, forgiveness, identity in Christ, and family transformation.
By purchasing or using faith-based products or programs, you understand that such content may reflect Christian beliefs, biblical principles, and spiritual perspectives. You are responsible for discerning whether our Services are appropriate for you, your family, your marriage, your church, or your organization.
6. ACCOUNT REGISTRATION AND SECURITY
Some Services may require you to create an account or login through a third-party platform. You agree to provide accurate information and to keep your login credentials confidential.
You are responsible for all activity that occurs under your account. You may not share your username, password, course login, download link, membership access, or private community access with anyone else unless we expressly authorize it in writing.
You agree to notify us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate your account if we believe you have violated these Terms, shared access without permission, engaged in misuse of our Services, failed to make required payments, or otherwise acted in a way that harms us, our users, our intellectual property, or our business.
7. DIGITAL PRODUCT LICENSE
When you purchase, download, access, or receive any Digital Product from us, you are purchasing a limited license to use that Digital Product. You are not purchasing ownership of the Digital Product or any copyright, trademark, intellectual property right, or commercial right in the Digital Product.
Unless the applicable product page or written agreement states otherwise, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Digital Product for your own personal, non-commercial, educational, household, marriage, parenting, or family use.
Unless otherwise stated on the sales page, this license allows use by the individual purchaser and, where appropriate for the nature of the product, the purchaser’s spouse or co-parent within the purchaser’s immediate household. This license does not allow use by an extended family group, church group, ministry, organization, business, coaching practice, counseling practice, school, small group, paid community, or training program unless we give written permission or you purchase an appropriate group, professional, church, or organizational license.
You may print one reasonable copy of downloadable materials for your own personal use. You may not print, copy, distribute, upload, or share materials for others.
8. PROHIBITED USES OF DIGITAL PRODUCTS
You may not, directly or indirectly:
1. Share, sell, resell, lend, rent, sublicense, assign, give away, or transfer any Digital Product or portion of a Digital Product;
2. Upload any Digital Product to the internet, social media, a private group, a cloud drive, a file-sharing platform, a church portal, a learning management system, a coaching platform, or any other shared location;
3. Email, text, message, or otherwise send Digital Products to others;
4. Copy, reproduce, scan, photograph, record, or duplicate our materials except for your own permitted personal use;
5. Modify, adapt, translate, edit, repackage, summarize, or create derivative works based on our materials for commercial, ministry, professional, organizational, or public use;
6. Use our materials to create your own course, coaching program, sermon series, workshop, workbook, curriculum, training, digital product, paid community, AI prompt pack, or similar offering;
7. Use our materials in your business, ministry, church, therapy practice, counseling practice, coaching practice, consulting practice, school, group program, or organization without written permission;
8. Remove, alter, obscure, or delete any copyright notice, trademark notice, watermark, disclaimer, branding, or ownership notice;
9. Claim our materials, frameworks, teachings, processes, language, or resources as your own;
10. Record, copy, transcribe, or distribute live sessions, coaching calls, lessons, videos, or audio recordings without our written permission;
11. Use our materials in any way that competes with us or harms our business;
12. Use our materials for unlawful, harmful, defamatory, abusive, deceptive, exploitative, or infringing purposes;
13. Use our materials to train, fine-tune, develop, or improve artificial intelligence systems, models, bots, datasets, or automated tools without our written permission;
14. Upload our paid or private materials into artificial intelligence tools, summarization tools, file-sharing tools, or public databases in a way that may expose, reproduce, store, or generate derivative content from our materials;
15. Circumvent access controls, download restrictions, security features, or platform limitations; or
16. Assist another person in doing any of the above.
Violation of this section may result in immediate termination of your access without refund, legal action, and pursuit of all available remedies.
9. GROUP, CHURCH, MINISTRY, AND PROFESSIONAL USE
Our standard Digital Product license is for personal use only.
Churches, ministries, small groups, coaches, counselors, therapists, educators, pastors, organizations, businesses, and other professionals may not use our Digital Products with clients, members, students, congregants, teams, paid participants, or group members unless they purchase a separate written license from us or receive written permission from an authorized representative of Jackie’s Coaching LLC.
This includes, but is not limited to:
1. Using our worksheets in a church class;
2. Teaching our frameworks to a group;
3. Sharing our PDFs with clients;
4. Using our language in your own coaching materials;
5. Creating a group study based on our content;
6. Including our content in a sermon, workshop, training, retreat, or curriculum;
7. Posting our materials in a membership site or online community; or
8. Distributing our materials to a team, ministry, or organization.
To request a group, church, ministry, professional, or organizational license, contact us at [Insert Email Address].
10. INTELLECTUAL PROPERTY RIGHTS
All Services and Content are owned by Jackie’s Coaching LLC or its licensors and are protected by copyright, trademark, trade dress, trade secret, and other intellectual property laws.
This includes, without limitation:
1. The Family RESET Way;
2. The RESET Method;
3. The REPAIR Process;
4. Love Is Not Magic;
5. Course names;
6. Program names;
7. Lesson titles;
8. Frameworks;
9. Worksheets;
10. Workbooks;
11. Prayers;
12. Scripts;
13. Videos;
14. Audio recordings;
15. Training materials;
16. Logos;
17. Branding;
18. Website content;
19. Emails;
20. SMS/text content;
21. Sales pages;
22. Downloadable files;
23. Community content provided by us;
24. Coaching materials; and
25. All other original materials created by or for Jackie’s Coaching LLC.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
All rights not expressly granted are reserved by Jackie’s Coaching LLC.
11. TRADEMARKS AND BRANDING
The names Jackie’s Coaching LLC, The Family RESET Way, RESET Method, REPAIR Process, Love Is Not Magic, and any related names, logos, slogans, taglines, designs, or brand features are trademarks, service marks, trade names, or proprietary brand assets of Jackie’s Coaching LLC, whether registered or unregistered.
You may not use our names, marks, logos, branding, program names, framework names, or confusingly similar variations without our prior written permission.
You may not imply that you are affiliated with, certified by, endorsed by, partnered with, trained by, or approved by Jackie’s Coaching LLC unless we have given you written authorization.
12. COPYRIGHT VIOLATIONS AND ENFORCEMENT
We take copyright infringement and unauthorized use seriously.
If we discover that you have copied, shared, distributed, uploaded, resold, adapted, taught, or otherwise misused our Content, we may take one or more of the following actions:
1. Suspend or terminate your account and access without refund;
2. Revoke your license to use our Services;
3. Require you to remove or delete infringing materials;
4. Issue a takedown notice;
5. Contact the platform, website, payment processor, host, or service provider involved;
6. Pursue payment for unauthorized use;
7. Seek injunctive relief;
8. Seek damages, attorney’s fees, and costs where available; and
9. Pursue any other legal or equitable remedy available.
You agree that unauthorized copying, distribution, or use of our Content may cause irreparable harm for which money damages may not be sufficient, and that we may seek injunctive or equitable relief without posting bond to the fullest extent permitted by law.
13. USER CONTENT
You may have opportunities to submit, share, post, upload, or provide User Content through our Services, including comments, questions, assignments, reflections, feedback, stories, reviews, testimonials, community posts, coaching forms, emails, messages, or other communications.
You are responsible for your User Content. You represent and warrant that:
1. You own or have the right to submit your User Content;
2. Your User Content does not infringe anyone else’s rights;
3. Your User Content is truthful to the best of your knowledge;
4. Your User Content does not violate any law or contract; and
5. Your User Content does not contain unlawful, defamatory, abusive, threatening, harassing, obscene, exploitative, or harmful material.
You agree not to submit private information about another person unless you have the right to do so.
14. PUBLIC CONTENT, PRIVATE COACHING CONTENT, AND TESTIMONIALS
We respect the sensitive nature of marriage, parenting, family, emotional, and spiritual content.
For clarity, User Content is treated differently depending on the context in which it is provided.
Public Content
If you voluntarily post content in a public or semi-public area of our Services, such as a public comment, public review, public social media post, or community discussion, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and share that content in connection with operating, improving, and promoting our Services.
Private Coaching Content
If you share private information with us through coaching forms, private messages, emails, prayer requests, coaching sessions, intake forms, or other private communications, we will use that information to provide our Services, support you, operate our business, and comply with legal obligations.
We will not knowingly publish your private marriage, parenting, family, emotional, spiritual, or coaching information for marketing purposes without your express permission.
Testimonials
We will not use your name, image, likeness, private story, screenshot, review, or testimonial in marketing materials unless you provide permission or voluntarily post the content in a way that clearly allows public use.
We may request your written permission before using testimonials, success stories, or before-and-after statements in marketing.
15. COMMUNITY RULES
If you participate in any community, group, live call, online forum, private chat, comment section, membership area, or group coaching environment hosted or facilitated by us, you agree to follow these community rules:
1. Be respectful and kind;
2. Do not harass, shame, threaten, abuse, bully, or attack others;
3. Do not give legal, medical, psychological, financial, or crisis advice unless you are qualified and authorized to do so;
4. Do not diagnose other participants;
5. Do not share another participant’s story, identity, screenshots, posts, questions, comments, or personal details outside the community;
6. Do not record, screenshot, copy, download, or distribute community content without permission;
7. Do not solicit, promote, recruit, advertise, or sell products or services without our written permission;
8. Do not post spam, affiliate links, fundraising requests, political campaigning, or unrelated promotions;
9. Do not share login credentials or invite unauthorized people into the community;
10. Do not use the community to create competing products, programs, or services;
11. Do not post content that is unlawful, defamatory, pornographic, obscene, abusive, discriminatory, exploitative, or infringing; and
12. Follow all additional guidelines posted in the community or program area.
We may remove posts, moderate discussions, suspend members, or terminate access at our discretion if we believe these rules have been violated.
Community participation is not confidential therapy, counseling, legal advice, pastoral counseling, or crisis support.
16. LIVE CALLS, RECORDINGS, AND REPLAYS
Some Services may include live calls, webinars, workshops, group coaching sessions, trainings, office hours, or other live events.
By attending a live event, you understand and agree that the event may be recorded unless we state otherwise. Recordings may include your name, voice, image, comments, questions, chat messages, or other participation.
If you do not want to appear in a recording, you are responsible for keeping your camera off, changing your display name, avoiding participation in chat, or choosing not to attend live.
We may use recordings to provide replays to enrolled students, operate the program, improve our Services, or create internal training materials. We will make reasonable efforts not to publicly disclose sensitive personal stories without permission.
You may not record, copy, download, distribute, share, transcribe, sell, or publish any live call, recording, replay, or transcript unless we give written permission.
17. PAYMENT
You agree to pay all fees associated with the Services you purchase.
Prices, payment plans, billing terms, and available payment methods will be stated on the applicable sales page, checkout page, invoice, or order form.
By submitting payment information, you represent and warrant that:
1. You are authorized to use the payment method provided;
2. The payment information you provide is accurate;
3. You authorize us and our third-party payment processors to charge your payment method for the amounts disclosed at checkout; and
4. You agree to pay all applicable charges, fees, taxes, and other amounts associated with your purchase.
We may use third-party payment processors to process payments. We are not responsible for errors, delays, security issues, or policies of third-party payment processors, except as required by law.
We reserve the right to correct pricing errors, cancel orders, refuse purchases, suspend access, or terminate services if payment is not received, payment is reversed, fraud is suspected, or pricing was incorrect.
18. PAYMENT PLANS
Some Products or Services may be offered through a payment plan.
A payment plan is not a subscription unless expressly stated. A payment plan allows you to pay the full purchase price in installments.
By selecting a payment plan, you agree to pay all installments in full according to the payment schedule disclosed at checkout, even if you stop using the Services, do not complete the program, fail to access the materials, or choose not to participate.
Unless we expressly state otherwise in writing, canceling access, failing to participate, or requesting removal from a program does not cancel your remaining payment obligations.
If your payment fails, we may retry the payment method on file, contact you for updated payment information, suspend your access, revoke your license, withhold certificates or bonuses, send your account to collections, or pursue any other lawful remedy.
You agree not to initiate chargebacks or payment disputes for amounts you authorized and agreed to pay. If you believe there is an error, contact us first at [Insert Email Address] so we can attempt to resolve the issue.
19. SUBSCRIPTIONS AND MEMBERSHIPS
If we offer a subscription, membership, or recurring service, the billing terms will be disclosed at checkout.
By purchasing a subscription or membership, you authorize us or our payment processor to charge your payment method on a recurring basis according to the billing schedule disclosed at checkout until you cancel or the subscription ends.
You are responsible for canceling before your next billing date if you do not want to be charged again. Cancellation instructions will be provided on the applicable checkout page, member account area, or by contacting us at [Insert Email Address].
Unless required by law or expressly stated in the applicable refund policy, subscription payments are non-refundable once charged.
Canceling a subscription stops future recurring charges but does not automatically refund prior payments.
We may change subscription pricing or terms by providing notice as required by law. Continued use after changes become effective constitutes acceptance of the updated terms.
20. TAXES
Prices may not include applicable sales tax, use tax, value-added tax, goods and services tax, or other taxes unless expressly stated.
You are responsible for all applicable taxes associated with your purchase, except for taxes based on our income.
Where required, we or our payment processor may collect and remit applicable taxes. If taxes are not collected at checkout, you may remain responsible for any applicable tax obligations.
21. REFUND POLICY
Each Product or Service may have its own refund policy, which will be stated on the applicable sales page, checkout page, order form, or written agreement.
If a product-specific refund policy applies, that product-specific policy controls.
Unless otherwise stated in writing, the following default refund policy applies:
Digital Downloads
Due to the immediate nature of digital access, all sales of Digital Downloads are final once the product has been purchased, accessed, delivered, or downloaded.
Online Courses and Programs
Refund eligibility, if any, will be stated on the sales page or checkout page for the applicable course or program.
Payment Plans
If you are on a payment plan, receiving a refund or cancellation of access does not automatically cancel remaining payment obligations unless we expressly agree in writing or the product-specific refund policy states otherwise.
Subscriptions
Subscription and membership fees are non-refundable once charged unless required by law or expressly stated in the applicable subscription policy.
Refund Requests
To request a refund where a refund is available, email hello@familyresetway.com with your name, purchase email, order number if available, product purchased, and reason for the request.
We reserve the right to deny refund requests that are late, incomplete, fraudulent, abusive, inconsistent with the applicable refund policy, or made after substantial access, download, use, or completion of the Product.
If a refund is granted, your license to use the refunded Product terminates immediately. You must stop using the Product and delete or destroy all copies in your possession.
22. CHARGEBACKS AND PAYMENT DISPUTES
You agree to contact us at hello@familyresetway.com before initiating a chargeback or payment dispute.
If you initiate a chargeback for a valid charge, we reserve the right to revoke your access to the Services, terminate your license, dispute the chargeback, provide evidence of your purchase and agreement to these Terms, and recover any chargeback fees or related costs where permitted by law.
Fraudulent chargebacks may result in permanent refusal of future service.
23. ACCESS, LIFETIME ACCESS, AND SERVICE AVAILABILITY
Some Products may be advertised as including “lifetime access.” Unless otherwise stated in writing, “lifetime access” means access for the lifetime of the Product or Service as we continue to host, support, and make it available.
Lifetime access does not mean your lifetime, our lifetime, or permanent access forever.
We reserve the right to modify, discontinue, replace, remove, archive, suspend, or terminate any Product or Service at any time, including due to business changes, legal issues, technology changes, platform closures, security concerns, outdated content, or other reasons.
If we discontinue a paid Product, we may, in our discretion, provide reasonable notice, replacement access, download opportunities, or alternative resources, but we are not obligated to continue hosting any Product indefinitely unless required by law or expressly agreed in writing.
Your access may also be suspended or terminated if you violate these Terms, fail to make payments, misuse the Services, infringe our intellectual property, or share access without authorization.
24. THIRD-PARTY PLATFORMS, TOOLS, AND LINKS
Our Services may be delivered through third-party platforms, tools, websites, software, payment processors, email providers, SMS providers, video platforms, community platforms, course platforms, scheduling tools, or other services.
We are not responsible for the availability, security, policies, content, performance, errors, data practices, outages, or terms of third-party platforms.
Your use of third-party platforms may be governed by their own terms and privacy policies.
Our website or materials may contain links to third-party websites or resources. We provide these links for convenience only. We do not endorse and are not responsible for third-party content, products, services, or websites.
25. ACCEPTABLE USE
You agree not to use the Services in any way that:
1. Violates any law, regulation, rule, or court order;
2. Infringes intellectual property rights, privacy rights, publicity rights, or other rights;
3. Is fraudulent, deceptive, misleading, defamatory, abusive, harassing, threatening, discriminatory, obscene, pornographic, exploitative, or harmful;
4. Impersonates another person or misrepresents your affiliation with any person or entity;
5. Interferes with or disrupts our Services, systems, platforms, networks, or security;
6. Attempts to gain unauthorized access to any account, system, platform, product, or content;
7. Scrapes, crawls, copies, indexes, mines, or extracts data from our website or Services by automated means;
8. Uploads viruses, malware, spyware, code, or harmful material;
9. Reverse engineers, decompiles, disassembles, or attempts to discover source code or underlying systems;
10. Shares login credentials or allows unauthorized access;
11. Uses the Services to compete with us;
12. Uses the Services to create derivative products or services;
13. Violates community rules or program guidelines; or
14. Otherwise harms us, our users, our reputation, our intellectual property, or our business.
We reserve the right to investigate suspected violations and take any action we deem appropriate.
26. NO GUARANTEES
We care deeply about providing helpful, thoughtful, faith-based, educational, and practical resources. However, we do not guarantee any particular result.
You understand and agree that we do not guarantee:
1. A restored marriage;
2. Improved parenting outcomes;
3. Emotional healing;
4. Spiritual growth;
5. Family unity;
6. Reconciliation;
7. Behavioral change by another person;
8. A specific relational outcome;
9. A specific financial outcome;
10. A specific mental, emotional, or physical result;
11. That your spouse, co-parent, child, family member, church, or community will respond in a particular way; or
12. That our Services will meet your specific expectations.
Your results depend on many factors outside our control, including your choices, circumstances, effort, support systems, family dynamics, safety concerns, spiritual beliefs, emotional readiness, and the actions of other people.
Testimonials, examples, stories, or case studies are not guarantees that you will experience the same or similar results.
27. DISCLAIMERS
To the fullest extent permitted by law, our Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.
We disclaim all warranties, including, without limitation:
1. Warranties of merchantability;
2. Fitness for a particular purpose;
3. Title;
4. Non-infringement;
5. Accuracy;
6. Completeness;
7. Reliability;
8. Availability;
9. Security;
10. Error-free operation; and
11. Uninterrupted access.
We make good-faith efforts to provide accurate and helpful information, but errors, omissions, outdated information, or differences in interpretation may occur.
We do not warrant that our Services will be uninterrupted, secure, error-free, free from viruses, or always available.
You use the Services at your own risk.
28. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Jackie’s Coaching LLC, its owners, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost data, loss of goodwill, emotional distress, relational harm, business interruption, or other intangible losses arising out of or related to your use of or inability to use the Services.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to us for the specific Product or Service giving rise to the claim during the three (3) months before the claim arose, or one hundred dollars ($100), whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.
29. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Jackie’s Coaching LLC, its owners, officers, directors, employees, contractors, agents, affiliates, licensors, service providers, and representatives from and against any claims, damages, losses, liabilities, costs, expenses, and fees, including reasonable attorneys’ fees, arising out of or relating to:
1. Your use or misuse of the Services;
2. Your violation of these Terms;
3. Your violation of any law or regulation;
4. Your violation of any rights of another person or entity;
5. Your User Content;
6. Your unauthorized use or distribution of our Content;
7. Your payment disputes, chargebacks, or fraud;
8. Your participation in any community, coaching program, or live event; or
9. Any activity under your account.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with us.
30. PRIVACY
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.
By using our Services, you agree to our Privacy Policy.
Because our Services may involve marriage, parenting, family, emotional, spiritual, or coaching-related information, you should carefully review our Privacy Policy before submitting private or sensitive information.
Do not submit information through our Services if you do not want it collected, processed, or stored according to our Privacy Policy.
31. EMAIL MARKETING
By providing your email address, you may receive transactional emails related to your purchases, account, downloads, programs, billing, updates, or customer service.
If you opt in to marketing emails, you may also receive newsletters, promotional emails, educational content, launch announcements, offers, or other marketing communications from us.
You may unsubscribe from marketing emails by clicking the unsubscribe link in the email or contacting us at hello@familyresetway.com
Even if you unsubscribe from marketing emails, we may still send transactional, administrative, legal, billing, or service-related emails.
You agree not to mark our emails as spam if you voluntarily opted in or purchased from us and the email includes a lawful unsubscribe mechanism.
32. SMS/TEXT MESSAGES
By opting in to receive text messages from Jackie’s Coaching LLC, The Family RESET Way, or our related brands, you agree to receive recurring automated and non-automated marketing, promotional, transactional, and informational text messages at the phone number you provided.
Consent to receive marketing text messages is not required as a condition of purchase.
Message frequency may vary. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You represent that you are the owner or authorized user of the phone number you provide.
You may opt out of marketing text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, END, QUIT, or any other reasonable message indicating that you no longer wish to receive texts. After opting out, you may receive a final confirmation message.
For help, reply HELP or contact us at hello@familyresetway.com.
Your use of SMS/text messaging may also be subject to our Privacy Policy and any additional SMS terms presented at opt-in.
33. DIGITAL MILLENNIUM COPYRIGHT ACT POLICY
If you believe that any content available through our Services infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act by providing the following information to our designated copyright contact:
Copyright Contact:
Jackie’s Coaching LLC
d/b/a The Family RESET Way
Attn: Copyright Agent
PO Box 257, Olympia, WA 98507
hello@familyresetway.com
+1 (425) 459 - 9186
Your notice must include:
1. Your physical or electronic signature, or the signature of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material claimed to be infringing and information reasonably sufficient to allow us to locate the material;
4. Your contact information, including name, mailing address, telephone number, and email address;
5. A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law; and
6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
If you knowingly misrepresent that material is infringing, you may be liable for damages, including costs and attorneys’ fees.
We may remove or disable access to allegedly infringing material and may terminate accounts of repeat infringers.
If we receive a DMCA notice concerning content you submitted, we may notify you and provide information about submitting a counter-notice where permitted by law.
If we host user-generated content and seek protection under the DMCA safe harbor provisions, we may register a designated agent with the U.S. Copyright Office and maintain a repeat-infringer policy.
34. TERMINATION
We may suspend, restrict, or terminate your access to any or all Services at any time, with or without notice, if we believe that:
1. You violated these Terms;
2. You failed to make required payments;
3. You shared login credentials or materials without permission;
4. You infringed our intellectual property;
5. You disrupted the community or harmed other users;
6. You submitted false, misleading, unlawful, or harmful content;
7. You abused refund, chargeback, or support processes;
8. Your conduct creates risk for us, our users, our platforms, or our business; or
9. Termination is necessary for legal, security, business, or operational reasons.
Upon termination, your license to use our Services and Content ends immediately. You must stop using our Content and delete or destroy any copies in your possession unless otherwise required by law.
Termination does not relieve you of payment obligations incurred before termination.
Sections concerning intellectual property, payment obligations, prohibited uses, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive termination will survive.
35. CHANGES TO OUR SERVICES
We may update, modify, improve, discontinue, suspend, or remove any part of our Services at any time.
We may change product names, curriculum, lesson order, bonuses, platforms, delivery methods, pricing, features, access methods, or availability.
We are not liable for modifications, interruptions, suspensions, platform changes, or discontinuation of any Service, except where prohibited by law or expressly agreed in writing.
36. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we update these Terms, we will revise the “Last Updated” date above. We may also provide notice through our website, email, checkout page, account area, or other reasonable means.
Updated Terms will apply to your use of the Services after the effective date of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Services.
Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.
37. GOVERNING LAW
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
To the extent any claim is not subject to arbitration, you agree that the state and federal courts located in Washington will have exclusive jurisdiction, unless otherwise required by law.
38. INFORMAL DISPUTE RESOLUTION
Before filing any arbitration, lawsuit, chargeback, complaint, or formal legal action, you agree to first contact us at hello@familyresetway.com and attempt to resolve the dispute informally.
Your notice must include your name, purchase email, order number if applicable, a description of the dispute, and the remedy you are requesting.
We will attempt in good faith to resolve the dispute informally within thirty (30) days after receiving your notice.
39. ARBITRATION AGREEMENT
Please read this section carefully. It may affect your legal rights.
To the fullest extent permitted by law, you and Jackie’s Coaching LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your purchase, your access, your use of our Content, or your relationship with us will be resolved by binding individual arbitration rather than in court, except as stated below.
The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable consumer arbitration rules, unless the parties agree otherwise.
The arbitration will take place in King County, Washington, unless the arbitrator allows remote participation or the parties agree to another location.
The arbitrator will have authority to award any remedy available in court, except that arbitration must proceed only on an individual basis and not as a class, collective, consolidated, private attorney general, or representative action.
You and we waive the right to a jury trial and the right to participate in a class action to the fullest extent permitted by law.
Nothing in this section prevents either party from:
1. Bringing a claim in small claims court if the claim qualifies;
2. Seeking injunctive or equitable relief for intellectual property infringement, unauthorized use, confidentiality violations, or misuse of Content;
3. Reporting concerns to a government agency; or
4. Seeking relief that cannot legally be waived.
If any portion of this arbitration agreement is found unenforceable, the unenforceable portion will be severed to the extent possible, and the remaining provisions will remain in effect.
This arbitration section should be reviewed by an attorney before use.
40. INTERNATIONAL USERS
Our Services are operated from the United States.
If you access our Services from outside the United States, you are responsible for compliance with local laws. You understand that your information may be processed in the United States or other locations where our service providers operate.
We do not represent that our Services are appropriate or available in every jurisdiction.
41. FORCE MAJEURE
We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including natural disasters, illness, pandemics, internet outages, platform failures, labor disputes, war, terrorism, civil unrest, government action, power failures, cyberattacks, payment processor issues, or other events beyond our control.
42. ASSIGNMENT
You may not assign, transfer, or delegate these Terms or your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms or our rights or obligations at our discretion, including in connection with a merger, acquisition, sale of assets, restructuring, or change in business operations.
43. SEVERABILITY
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will remain in full force and effect.
44. NO WAIVER
Our failure to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.
Any waiver must be in writing and signed by an authorized representative of Jackie’s Coaching LLC.
45. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, any applicable refund policy, checkout terms, product-specific terms, order form, or written agreement, constitute the entire agreement between you and Jackie’s Coaching LLC regarding the Services.
If there is a conflict between these Terms and a product-specific written agreement signed by us, the signed written agreement will control.
46. CONTACT INFORMATION
If you have questions about these Terms, contact us at:
Jackie’s Coaching LLC
Doing business as The Family RESET Way
Website: www.familyresetway.com
Email: hello@familyresetway.com
Mailing Address: PO Box 257, Olympia, WA 98507
Phone: +1 (425) 459 - 9186
47. CHECKOUT ACKNOWLEDGMENT
By checking the box at checkout, creating an account, purchasing a product, downloading a file, accessing a course, joining a program, participating in a community, or using our Services, you acknowledge and agree that:
1. You have read these Terms;
2. You understand these Terms;
3. You agree to be bound by these Terms;
4. You have reviewed the applicable refund policy before purchase;
5. You understand that Digital Products are licensed, not sold;
6. You understand that you may not share, copy, resell, teach, distribute, upload, or create derivative works from our materials without written permission;
7. You understand that our Services are educational and coaching-based and are not therapy, medical care, legal advice, or crisis support; and
8. You agree to comply with all applicable laws and policies.
© 2026 Jackie’s Coaching LLC d/b/a The Family RESET Way. All Rights Reserved.